Private support ticket
Product support
Account access, activation, downloads, licenses, and app behavior that needs a support thread.
Create ticketContact
Get the right VantaShell help without losing the thread.
Choose the path that matches the request: product support, billing, enterprise rollout, roadmap feedback, or responsible security disclosure.
Default path
Support ticket
Billing
Account area
Feedback
Support portal
Account billing area
Billing and plans
Subscription status, invoice questions, plan changes, payment review, and refund policy follow-up.
Open billingPrivate staff review
Security disclosure
Responsible reports for vulnerabilities, abuse, host-key concerns, or sensitive operational risk.
Create private ticketSupport portal
Roadmap feedback
Feature requests, workflow improvements, public bug reports, and ideas other users can follow.
Open supportBefore you open a ticket
Add the details that make the first reply useful.
For support
Share account email, app version, macOS version, plan, and the exact step where the issue happens.
For security
Use a private support ticket. Include impact, affected area, reproduction notes, and keep secrets out of the message.
For licensing
Include team size, target plan, deployment timeline, procurement constraints, and the account owner email.